CSA Member Guide
WEATHER, CROP AVAILABILITY, AND THE RISKS OF SUSTAINABLE FARMING
Main Street Farms has been growing certified organic vegetables for our Community Supported Agriculture program since 2013. We have years of experience and are confident our operation is adequately staffed and equipped to produce and deliver enough food to satisfy the needs of our CSA program.
However, farming is a business with inherent risks: weather conditions, equipment failure, unforeseen pest and plant disease issues, and even occasionally, farmer error, can all negatively affect crop yields. While we at the farm will take all practical steps to mitigate these risks, we cannot reimburse, refund, or otherwise compensate for crop failures or low yields.
By becoming a member of our CSA program you are agreeing that these risks are included in CSA membership.
Refunds and Cancellations
Membership in our CSA is a commitment to purchase and receive vegetables for an entire growing season. We generally do not offer refunds or allow cancellations, however we will consider exceptions on a case-by-case basis for the following issues: Major loss of household income due to unexpected unemployment or disability, death or disaster, unexpected relocation, and unresolved customer service issues. A $50 administrative fee may be deducted from any refund issued. No refunds for the current season will be issued after September 1.
We offer a payment plan that divides the cost of a CSA share into five equal payments. The first payment is due when you sign-up. The remaining balance will be divided equally to be paid by physical or electronic check.
Membership in our CSA is a commitment to purchase and receive vegetables for an entire growing season. When you sign-up and choose the payment plan option you are expected to make all five payments.
When you sign-up an account is created for you with your share options, your pick-up location, and the balance on your account. You can view your account, edit your contact information, make payments, renew your share for next season, and even change your pick-up location by logging in with the email and password you created when you first signed-up. If you don’t remember your password or registered in person at a pick-up location a new password can be automatically sent you your email. Just use the “lost password” link or contact us at email@example.com if you need assistance.
We will also send you emails and text messages from time to time for the purposes of providing information about our CSA program, renewals and other information we think you might be interested in. These forms of communication are important to your experience as a CSA member in our program, however, if you wish to opt out you may at anytime.
Please give us at least 48 hours notice (before the start of your pickup), if you would like to put your share on hold for the week, otherwise your account will be charged.
If you can’t make it in time to pick up your CSA Share, contact us! We have a few options:
1. Have a friend or family member pick up the veggies for you at the market.
2. Double up the following week!
3. We’d be happy to donate it to the local food pantry.
We will no longer be leaving any shares at the pickup sites.
Switching Pickup Locations
You may change your pickup location, just let us know where and any other pertinent information in advance. Contact us directly at firstname.lastname@example.org or by calling 607-218-2101.
Sending Someone in Your Place to Pick up Your Share
If you are unavailable to pick up your share we encourage you to send someone in your place. Please give your substitute thorough instructions.
Make sure they know where and when the pick up location is and we’ll help them navigate the free choice options at that week’s market!