How does your farm support our community?
We believe in educating children about how and why they should eat their veggies. Over the years we have reached thousands of children with our educational programs that we provide free of charge. By joining our farm you help us keep the programs running, and helping kids to eat their veggies.
How many people does a Regular Share feed?
This is a hard question because it depends on how many nights a week you cook and how many vegetables you eat per meal. But in general a Regular Share is good for a smaller household or a household that eats out several nights a week. This share is also good for a vegetarian that cooks often. The Veggie Lover would work for a bigger household with children who like to eat vegetables. It is possible to switch share sizes during the season.
What are the health benefits of joining the CSA?
The vegetables in your weekly share are so fresh that they have a higher concentration of vitamins and minerals than what you would be buying in a grocery store. Most vegetables at the grocery store can be a week old by the time you get them. As vegetables sit on a produce shelf they are degrading and losing nutrients.
What are the financial benefits of joining the CSA?
Joining the CSA saves you money over the course of the season. Overall, based on various comparison studies we’ve seen and also based on analyses of our own share prices, you can expect your share to cost about 1/4 less than if you bought comparable organic vegetables from a grocery store. And by buying local all of your dollars stay in our community!!
What are the environmental benefits of joining the CSA?
By supporting a local farm you are saving carbon by lowering your food miles and not supporting big industrial agriculture. We don’t use any chemical pesticides, herbicides, or fertilizer and we cover crop our fields to build the soil and prevent erosion.
Can I skip a CSA delivery?
If you would like to skip a delivery, you must schedule a hold at least 48 hours in advance of your pick-up. You can schedule a hold by logging into your account and clicking on the delivery hold tab. Select the dates that you will be out of down and click Save. Check your email! You will automatically get a confirmation email from our system after you successfully put your delivery on hold. If you do not get an email, we have not received your request. If you need to skip a delivery last minute, you can contact our CSA Manager (firstname.lastname@example.org) and if we have not yet harvested, we will do our best to accommodate you.
You will not be charged for delivery if you schedule a hold 48 hours in advance. If you contact us after the window, we will remove your name from the list for delivery, but you will still be charged for your share. You can ask a friend to pick-up the share in your place.
Please keep in mind that our CSA depends on stable membership throughout the season and your membership is imperative to our success. We ask that you skip a maximum of 3 deliveries per season and only skip if you will be out of town or for an emergency.
Can I change where my pick up location is?
Yes you can change anytime through the season. However we do need to know by Sunday about your change for the upcoming week. To change your location, login to your account and click the Change Pick-Up location button. Choose a new location and click submit. If you try to change your location after the deadline has passed, the system will not allow you to change. If you need to change, please contact our CSA Manager by emailing email@example.com and we will see if we are able to switch for you.
Can I sign up for the CSA once the season has already begun?
Yes. You can sign up for a CSA anytime during the season and we will always prorate your shares so you don’t pay for any vegetables that you didn’t recieve.
Refunds and Cancelation Policy
Membership in our CSA is a commitment to be a member of the farm for the whole season. We generally do not offer refunds or allow cancellations but will consider exceptions for people who have come into a financial hardship.
Can I choose what's in my box each week?
If you’d like to choose your vegetables each week, you may pick-up at the Syracuse Regional Market or at our South Ave Farm in Cortland. At these locations, we set-up large tables full of veggies and you can choose your items. Sometimes we have to limit how many of a specific item you can take to make sure that all CSA members have access to them, but most of the time you have free choice.
For all of our other locations, we will choose the produce provided based on seasonality and availability. We harvest and pack the day before harvest to ensure you are getting the freshest produce possible.
How do I pick-up my share at my community pick-up location?
When you arrive at the pickup site:
- Initial Sign-off Sheet – Locate your name on the member sign-off sheet and initial. If your name is not on the list please do not take a box.
- Take your Veggies – Shares will be packed in bags. Our Regular Share is in a Navy bag and our Veggie Lover Share is in a green bag. Take 1 bag each week that matches the share size you signed up for. If you wish to change sizes, please contact the farm.
- Return your bag – We re-use our bags each week. Please return your bag to the pick-up location so that we can packaging waste!
Late or missed pick-up policy
Since produce is perishable, we ask the CSA site host to donate any vegetable boxes left after the pickup time window closes. Unfortunately, we do not give replacement boxes if you come late or miss a pickup.
Do I have a delivery this week?
You have the choice when you sign up between a weekly and a biweekly pick-up. In December, we will not be delivering the week of Christmas. For our biweekly members, we’ll deliver two weeks in a row before Christmas so that you have veggies for your holiday feasts! Please print out these schedules, save them to your phones, etc.
Email reminders: You will only get an email reminder and our newsletter on the weeks that you receive a share. Pay attention to your emails! It’s a great way to remember to pick-up.